Baseus EnerGeek GR11 20000mAh 145W Power Bank with Retractable Cable, Space Grey – E0027B01

Last updated: November 2026

At a glance

• Change of mind: within 7 days of delivery, unopened items only.
• Wrong or damaged items: report within 7 days of delivery. We replace them.
• Item stops working later: covered by our Warranty Policy (1 month to 1 year, see the product page).
• Orders cannot be cancelled after dispatch.

Not sure which section applies?

• Item is wrong, damaged or faulty when you open the parcel: report within 7 days of delivery (Section 2 or 3).
• Item works at first and stops working later: this is a warranty claim (Section 4 and our Warranty Policy).
• You simply changed your mind: Section 1 (within 7 days, unopened).

1. Change of mind

You can ask for an exchange or a refund if you change your mind.

• Contact us within 7 days of delivery.
• The product must be unused and the seal must be unopened.
• We prefer an exchange. If you want a refund instead, we can do that too.
• You pay the return shipping.
• Sale items cannot be returned for change of mind.

2. Wrong item received

If we sent you the wrong item:

• Tell us within 7 days of delivery.
• An unboxing video is a must. Start recording before you open the parcel, and show the parcel, the seals and the product clearly.
• We will pick it up from you for free.
• We will send the correct item once we receive the wrong one.

3. Damaged item received

• Tell us within 7 days of delivery.
• An unboxing video is a must. Start recording before you open the parcel, and show the parcel, the seals and the product clearly.
• We cannot accept a damage claim without the video.
• If your claim is approved, we will replace the item.

4. Item stops working later (warranty)

• If your item stops working during its warranty period, we will replace it.
• The warranty period starts from the delivery date. 
• You will need the original brand box, your order number, and photos or a video of the issue.
• If the same product is not available, we will offer a similar product. If you do not accept it, we will refund you.
• You pay the return shipping for warranty claims.
• Sale items are covered by warranty too.
• See our Warranty Policy for warranty periods and the full claim process.

5. Return conditions

For change of mind and wrong item returns, the product must be:

• Unused and unopened (resellable)
• In its original box
• Returned with all accessories
• Shared with your order number

6. How to request

1. Message us on WhatsApp or email with your order number and a photo or video.
2. We check your request and confirm.
3. Send the item back (for wrong items, we arrange the pickup).
4. We inspect the item within 2-3 working days after receiving it.
5. We send your replacement or refund.

7. Refunds

• Refunds are sent by bank transfer, Easypaisa or JazzCash. This applies to both COD and advance-paid orders.
• Refunds are sent within 5-7 working days after approval.
• If the mistake is ours and proven (for example, a wrong item), we also refund the delivery charges.
• If we cannot replace an item, we will offer a similar item or a refund.

8. Cancellation

• You can cancel an order before it is dispatched. Contact us as soon as possible.
• Once an order is dispatched, it cannot be cancelled.

9. Contact us

• WhatsApp: +92 330 6887766
• Email: techbot.pk@gmail.com